Terms & Condition
When being picked up at the airports do not go to the outside curb if you don't see your driver. Stay by the baggage claim or designated greeting area and call us at 1-800-408-2551 if you need assistant locating your driver (if your flight arrived too early please wait a few minutes before you call). DO NOT PAY IN CASH TO THE DRIVER UNLESS A CASH PAYMENT WAS PRE-ARRANGED BY YOU (additional gratuity in cash is permitted). Do not make any future or immediate reservations with driver directly. Always book online or call the office directly to arrange upcoming trips (driver requests are always honored if you want a specific driver in particular on your next reservation)
Waiting time policy: You have 15 minutes waiting time included at no charge from scheduled pickup time (up to 30 minutes for inbound domestic flights & up to 60 minutes for direct international flights from "LANDED" status. 45 minutes at seaports after cruise ship docking)
No-show Policy: Your credit card account will be charged the full fare (base + parking/tolls/gratuity) Note: To avoid being charged for a no-show please call us at 1-800-408-2551 as soon as you learn that you are not going to make the trip and provide us with your new travel itinerary (a cancelation fee may apply depending on how short of a notice your request is received. * Requests for service may be denied due to availability * CES accepts all major credit/debit cards. Each segment of your reservation will have a confirmation number. If you wish to cancel, each segment of your reservation will require a cancelation number.
A 20% driver gratuity will be included in your fee when you make your reservation; together with any applicable tolls. The following out-of-pocket charges will be Itemized on account invoice statement - Two-Way Tolls - Parking - Airport Fees * CES monitors all commercial airline arrivals. A 30-minute grace period is allowed on all domestic arrivals and 60 minutes on all international arrivals. After the grace period, waiting time charges will be added to your fee at the rate of $10 per quarter hour. * A 15-minute grace period is allowed on pickups other than at an airport. After the grace period, waiting time will be added to your fee at the rate of $10 per quarter hour, retroactive to the original pick up time. * Additional charges apply for extra stops or services. * Full fare will be billed if the passenger fails to be at the designated driver meeting area. If you cannot locate your driver please call us at 1-800-408-2551. To avoid being billed as a NO SHOW, we advise you not to leave your location without communicating with CES customer service rep. ** Rates are subject to change without notice. * CES will not be responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
Cancelations policy: Clients must cancel service calls no less than two (2) hour prior to scheduled pickup time in order not be charged for the service. Any cancellation made less than two (2) hours prior to service call will be charged the full amount of service, whether or not the driver is en-route, or has arrived at the pick-up location. Clients who refuse to call to cancel service will be charge for the full fare (base + parking/tolls/gratuity). SUV, Van and mini bus client must cancel no less than 4 hours prior to scheduled pickup time with $20.00 processing fee, if you cancel in less than 4 hours, you will be billed 50% of service charges and 100% of total amount if cancellation is made less than two (2) hours prior to service or refuse to call to cancel service. Other Events Agreement & Liability; Client agrees that there will be no smoking in our vehicles. Client assures that no illegal drugs are brought into our vehicles. Client is not allowed alcoholic beverages in our cars, vans and SUVs. Client agrees that the passenger capacity of vehicle provided shall not be exceeded. In case of misconduct by you or your group, driver has the right to terminate this agreement without refunds. Client holds CES harmless and not liable for any personal or material damages arising from the conduct of his/her group. Client is responsible for the full payment of any overtime charges, beyond the original agreement. A sick policy is also in effect for any one getting sick in our vehicles and will be charged additional fees. CES drivers will only re-route to the nearest hospital should the need arise or call 911 for ambulance. CES cannot be held responsible for mechanical problems, inclement weather, or other uncontrollable circumstances resulting in the inability to start a job at it's schedule time or complete a job. In the event that the requested vehicle cannot be provided, CES may provide a vehicle of equal.